A & E prides itself on the standards that it sets but, in the event that you may have cause for complaint, the matter should be brought to the attention of

Mrs A Steele (Director), in writing, at your earliest convenience.

Upon receipt of your letter we will confirm that an investigation has been instigated and will contact you again within 5 working days.

We will notify you of the results of the investigation or, if there is a delay, give reasons and a timescale for completion.

If the result of the investigation, and decision taken, is unacceptable to you please inform Mr F J Steele (Director), in writing, stating the relevant facts and detailing the steps taken to resolve your complaint.

We will respond within 5 working days of receiving your letter.
Should the complaint remain unresolved to your satisfaction then you have the right to contact:

The Commission for Social Care Inspection
Care Quality Commission
Finsbury Tower
103 - 105 Bunhill Row
London
EC1Y 8TG
Tel: 03000 616161

NMC
23 Portland Place
London
W1B 1PZ
Tel: 020 7637 7181